The final few days of a job can be the most difficult. You want to wrap things up and move on to the next project, and the homeowners are anxious to have the place to themselves. Often all that's between you and final payment is the punch list. I've learned from long experience that the best way to keep this last phase from derailing the job is to have a set of procedures in place and make sure the homeowners understand how they work.
I put what I call "close out, completion, and final payment procedures" into all of my agreements for new construction, remodeling, and commercial-tenant improvements. Since I believe an informed customer is a happy customer, I try to cover all the bases and use this section of the contract to reinforce good communication and set expectations....
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