Contractors who approach me typically feel that their businesses are doing one or more of the following: making inadequate profit, running inefficiently, or relying too much on the owner (that is, my clients would like to take off several of the innumerable hats they’ve been wearing). Regardless of how these contractors perceive their problems, the solution always depends on how committed each business owner is to improvement. My clients generally fall into one of two categories: those who accept their role in creating the current problems and those who simply want things to be better without having to actually do anything differently.

Those who recognize that it is their responsibility to lead the process are (with varying degrees of eagerness) willing to examine how their knowledge, personality, and inclinations have created current problems. If they are willing to admit to that, they’re usually committed to changing the manner in which they interact with the business.

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