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JLC • JUNE 1996 POWER TRIP Chuck Green, Ashland, Mass. In 1993, I encountered my most difficult customers to date on a $120,000 time-and-material remodeling job on an unoccupied house. She was a superdemanding, high-powered executive who screamed at everyone during her rare visits to the site; he was a semi-retired dentist with a very large ego and too much time on his hands. Both knew exactly what they wanted, for all of a day — the next day it was something else, definitely. Some of the changes just wasted my time; others cost real money. One day, for example, we added a 12-foot structural beam per his sketch to accommodate a skylight opening; the next day we replaced