A remodeler contacted me to discuss a problem he thought he’d resolved but clearly hadn’t. Earlier in the year, soon after beginning a major project, he’d realized he was working for one of those “customers from hell.” This person was extremely picky and expected his project to be built to a higher standard than was customary in the area. He failed to make selections on time, demanded that work be performed out of sequence, and called local building inspectors about perceived code violations. There were no violations — but having to deal with the inspectors still cost the remodeler a lot of time and goodwill.

Neither side was happy with how things were going, so after a heart-to-heart talk the remodeler and the customer agreed to part ways. The remodeler pulled his crew and two weeks later sent a final bill for work performed and materials ordered or installed.

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