We've all been there at some point: The contract's signed and you've started the job, but the customer says your work isn't good enough. Even though you believe the work meets the industry standard, you go ahead and put in more hours to improve it, because that's what your customer wants.

But then, when you bill for that extra work, the customer says he shouldn't have to pay you more for doing it right. Is he correct?

or Register to continue reading