Every so often, a client will call for advice and begin by saying, "I've been in business for 20 years and have never had a problem like this with an owner." It frequently means my client is headed toward mediation.

Mediation is a method of alternative dispute resolution (ADR) in which a neutral third party, experienced in mediation, guides the disputing parties toward a mutually agreeable solution. Simply put, the contractor and homeowner sit down with a professional mediator who tries to help them settle their differences.

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