Who, ultimately, is in control of a remodeling project? Let's think about that: It's the clients who are funding the job — you have to keep them happy if you want to get paid. They decide what they want done, how much to spend, and when they'll do the project. It's their house and they, not you, have to live in it — so if you don't do what they want, it can't be much of a service you're providing. As so many recent business books and magazine articles have said over and over again, your role is total customer satisfaction.

So it's obviously the clients who are in control.

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