One of the reasons my job is so good is that I've been able to surround myself with a family of employees who make it fun to come to work every day. Without them, I don't know how I could stand to be in this business.

About two years ago, I ran into an eye-opening situation. One of my employees, a very good lead man, came to me and said, "I'm going to work for your competitor. He's paying me a dollar more an hour." That was it. He didn't say, "You know, I'd really like to talk to you about getting a raise." It was, "I'm gone. Adios.&...

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