JLC-Online Plus Help
For technical help with specific JLC-Online Plus Member Services

ABOUT MEMBERSHIP
JLC-Online Plus is a premium web service that allows members full online access to the entire JLC archive. JLC Online contains every article published by The Journal of Light Construction from January 1986 until the present and is updated every month -- so it's always current.

All articles are fully searchable using sophisticated search tools and can be easily printed or read on-screen. Many articles are in both HTML and PDF format. Adobe's PDF format closely resembles the original magazine layout and is generally best for printing. Click here to learn more about PDF or to download Acrobat Reader, which is needed to view PDF documents.

PERSONAL LIBRARY
JLC-Online Plus Members: Members may place as many articles as they like in their Personal Library. This allows quick access to favorite articles without the need to search the site. If you wish to save an article in your personal library, just click on Add to My Library, when viewing an article description. You can remove articles from the Library at any time by selecting Remove Article.

To access this library later, simply click on the My Library link along the top navigation bar on any page. You will be asked to log in with your user name and password if you haven't visited JLC-Online recently, or if you are logging on from a different computer than you used to register.

Non-Members: Non-members who purchase individual articles will find their articles automatically placed in their password-protected Personal Library. Once they have purchased an article, they may view that article at anytime by clicking on the My Library link along the top navigation bar on any page. You may be asked to log in with your user name and password if you haven't visited JLC-Online recently, or if you are logging on from a different computer than you used to register. You can remove articles from the Library at any time by selecting Remove Article

MEMBERSHIP FAQ
Q: What benefits do I get for joining JLC-Online Plus?
A: Members get full online access to every article published by JLC from 1986 to the present. Each month the newest issue is posted so the article archive is always up to date. Members can view the new issue on or about the first of each month.

Q: As a member, will I have access to all the regular features of JLC-Online?
A: Yes, you will have complete access to all features and all content on the site.

Q: What are my membership and renewal options?
A: You can join JLC-Online Plus and enjoy all membership benefits for one full year for $59.95. Your membership will be automatically renewed at half-price ($29.95), billed to your credit card. You'll receive an e-mail reminder from us before your membership is automatically renewed, and you'll be able to inform us about any changes in your Membership status.

You can purchase the The JLC Archive on DVD data disk for a combination price of $99.95 - a savings of $60 if purchased separately. We'll notify you by mail and/or e-mail when it's time to renew your membership and get the newest edition of The JLC Archive on DVD.

Q: How does the automatic renewal feature work?
A: If you sign up for JLC-Online Plus membership (without the companion DVD), you will be enrolled in our automatic renewal program. In addition to having uninterrupted access to JLC-Online without the bother of periodic renewal notices, you also receive our half-price renewal rate - the lowest price available, guaranteed. We'll send you an e-mail reminder prior to your automatic renewal, and you'll be able to inform us about any changes in your membership status.

Q: How do I join JLC-Online-Plus?
A: You can join via our secure online shopping cart, or by phone, fax or mail. Click here for details.

Q: How long is my membership active?
A: Your membership is active for one year (12 months) and begins the day we process your membership order.

Q: How does the DVD work with the web site?
A: The JLC Archive on DVD gives you superior speed and graphics, and it can be used even when you cannot connect to the Internet. JLC-Online is always up-to-date with the most recent issues of JLC, and it has enhanced links and research functions. The combination of the two gives you the best of everything: speed, convenience, timeliness, and expanded research options.

Q: What if I'm not satisfied with my membership?
A: Your satisfaction is 100% guaranteed. You can cancel your membership at any time during the year and get a full refund.

CUSTOMER SERVICE

Lost Password or to change your password:
e-mail: jlchelp@hanley-wood.com
Phone: 802-879-3335 ext 143

Membership status, expiration date, DVD shipment status, change of address, to update account info, or other customer service questions:
e-mail: bookstore-cs@hanley-wood.com
Phone: (800) 859-3669

Technical questions about how to use JLC-Online Plus or DVD:
Email: jlcdrom@hanley-wood.com
Phone: 802-879-3335 ext. 143

Mailing address:
JLC-Online Plus
186 Allen Brook Lane
Williston, VT 05495
(802) 879-3335 (phone)
(802) 879-9384 (fax)

JLC Magazine Customer Service: Click Here
JLC Bookstore Customer Service: Click Here