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Delivering Exceptional Service Delivering Exceptional Service reputation for delivering exceptional service can make or break a construction business. I've found that we can set our remodeling company apart from the competition by delivering a high level of service that other contractors in our area don't think is worth the cost or the effort. In fact, the reverse is true: Our service efforts build good client relationships that bring us a steady stream of repeat and referral business. We concentrate our efforts in five areas: 1Technical knowledge: fully understanding the products and processes involved in the project so we can demonstrate our professionalism to the client 2 Organization: staying on top of the myriad of details that are involved in every project 3 Listening: the