Miscommunication is the No. 1 reason why projects and relationships go sour. And the No. 1 miscommunication issue has to do with whether the builder or remodeler produced what the client thought they purchased in the time frame they were expecting.If you're small enough that you are both selling and producing the work yourself, then a good written contract with complete specifications along with a thorough pre-construction meeting to review the project one last time before you start it might be enough. But as soon as you add employees or subcontractors to the mix, you need a better process. If...

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