One of the truer cliches in the
kitchen and bath business is that the
customers you don't sign are as important
to your success as the ones you
do. You know the kind of clients I'm
An example from our business a few
years ago was the couple we referred
to as our "clients from Hell." We had
a contract to add on to their house.
They seemed very nice until construction
began, at which point doors were
always locked and we had to obtain
permission to enter each time we
walked back inside from the truck.
The woman spent her days either
eavesdropping on our tradesmen, or
watching them through the window.
One of our