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Design/Build for Remodelers: One Company's Approach Six years ago, we realized that in order to thrive in the very competitive "Gold Coast" region of Connecticut, we needed to do something different. Because we had already established a reputation for service and quality, it made sense for us to build on that. We felt that a design-build approach would expand our services to the customer, and offer us a way to provide flexibility, while controlling quality and expenses. Since then, we have grown from a small family-run business to a $1 million-plus company. We've also learned a great deal about the benefits (and difficulties) of this approach. Among other things, it requires new billing, scheduling, and management procedures. How We Got Started Before we incorporated, we