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The remodeling business is largely a service business: The companies that give customers the best service tend to get the best referrals. But to deliver truly superlative service, you've got to have all the cards — and in today's competitive market your trump card may be the ability to arrange...
Builders weather economic downturn; DeWalt circ-saw recall; more
Small builders join forces; California bill slashes lead in plumbing; more
When it comes to wiring, these tools and products can save you time and money
Legal debate; quality-control checklist; call for advice; woodpecker problems; more
It may surprise you to find out that you're not in business to exercise your skill as a craftsman, to get a sense of pride from a job well-done, or to enjoy a sense of freedom by being your own boss. As good as those benefits are, they're by-products, not the purpose itself.
How to write a practical business plan; different folks, different strokes
Coastal insurance crisis; concrete-canoe race; toilet testing; wetlands ruling; more
At my remodeling company, we rely on many forms and checklists to run our jobs. The one we use most is our quality-control checklist.
Q: We're remodeling a 1930s vintage San Diego home and have to seismically reinforce its cripple walls with plywood, shear transfer plates, and hold-downs. Because all the framing is very dry and most of the cripples measure only 1 foot to 2 feet in lengt
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