The term “production work” used to make me cringe, conjuring up images of low-quality materials, poorly fit joints, and a heavy reliance on caulk. But when my company bid on — and won — the contract to renovate 50 kitchens in a high-rise senior center last fall, I knew my three-man crew would have to adopt a production approach if we were going to be profitable. At the same time, I was determined to maintain our usual standard of quality.
Prior to this project, our multi-unit work had been limited to condo buildings of five stories or less, where we’d installed individual components — primarily windows — in one-off situations. By contrast, this job required the complete removal and replacement of all the cabinets and countertops, as well as drywall repair and painting, in 50...
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