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There's nothing like bitter experience as a teacher. We all learn from our mistakes. But sometimes we can get lucky and learn from other people's mistakes first. That's why Kitchen & Bath Business collected these real-life "horror stories," true tales of jobs gone awry, told to us by flesh-and-blood kitchen dealers. The names of the characters have been changed to protect...well...everybody. But all the tales are true. They serve as a reminder that Murphy's Law is alive and well in the kitchen/bath industry. Maybe they can keep you from having to learn everything the hard way. "It glows at night..." When the call came in, it made the receptionist laugh. It made the dealer laugh. It made the entire office laugh. The