When I started in business, my company consisted of just me and one employee. Because I ran projects during the day and sold and estimated in the evening, I knew everything that was going on at every stage of every project. But as the company grew, and I hired production crews and salespeople, my role changed. I could no longer keep track of all the decisions that get made during the early phases of a project. Instead, that information was passed from person to person — from the salesperson to the designer, and then to the production manager. Details, we...

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