Customer Satisfaction

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Three Skills That Yield The Highest Customer Satisfaction

Too many contractors are focused on the wrong ones. More

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Is Painting Like Leftovers in the Fridge?

Blogger Scott Burt opines about the some of the challenges facing painters and all... More

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Lessons From the Corporate World

Imagine two builders. Builder No. 1 is an experienced project manager who decides to start his own business. His technical skills are finely honed, he knows how to manage a crew and schedule, and he builds homes that customers love. But a few years after hanging out his shingle he is still struggling financially. More

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Strictly Business: The Nice Customer Niche

Finding and keeping nice clients More

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Strictly Business: Get It in Writing

Writing letters could save you a heap of trouble More

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Strictly Business: Striving for Satisfied Clients

Gaining satisfied customers More

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Guiding Your Client to Job Satisfaction

Creating the job of “customer liaison” helped one remodeling business keep clients happy from the beginning to the end of a project. Here’s how it works. More

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Delivering Exceptional Service

A Midwestern remodeler shares the customer service methods that have worked for her business to boost client satisfaction and generate referrals. More

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Strictly Business: Clients and Their Budgets

Nailing down the budget with prospective clients More

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Strictly Business: Learning To Say "No"

Turning down work without turning off prospective clients More

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