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Bruce Case is president and CEO of Case Design/Remodeling, a leading full-service home improvement organization.
In years to come, the remodeling industry will need to adapt to evolving expectations, technologies, and processes.
Gain perspective by becoming a customer
Don’t expect much. But if you want good news, you need to get into the fight
REMODELING columnist Bruce Case says he learned a lot at NARI's spring meeting--only some of which actually was on the association's program--about customer service and what clients want.
How you achieve your objectives can outrank exact what you specifically want to do