Your company's customer service may be great -- for jobs that go smoothly -- but it's important to have an effective plan for resolving issues on those jobs that don't.
RICHARD FEELEY on why a criminal background check is a must -- you owe it to your clients to make sure your employees are trustworthy.
Remodelers can save themselves a lot of trouble by ensuring that they define a clear change-order process and closely adhere to it.
The customer's right to rescind the job is an essential notification to include in your construction contracts.
If you're clear about the remodeling process and set reasonable expectations with your clients, you're assured of a better outcome.
