Over many years, you’ve probably had your share of clients whom you absolutely adore, others you can’t wait to be done with, and a few that are just plain dishonest. To this latter group belongs the client of a paving contractor whose case Michael Stone featured in last week's Markup and Profit.
In a letter to Stone the contractor described a job in which he repaired a shared driveway. One client was perfectly satisfied and paid her share the day the job was done. The other client balked, throwing out all kinds of suspect claims. In the end, Stone responds to the contractor, this client was “trying to improve his property at your expense.”
In his full response to the contractor, Stone provides some good suggestions for lowering the risk for this happening on future jobs. But the centerpiece of his advice on the case at hand is to file in small claims court, the sooner the better. There are some times when you have to "forget trying to be a nice guy."
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