'These Are Not Protocols, These Are Promises': Ensuring Clients and Employees Stay Safe During Coronavirus Pandemic

Clear company communication and precautions can put homeowners at ease in this time of uncertainty.

The coronavirus (COVID-19) pandemic has caused a complete disruption of the construction industry. While some counties and states have declared the industry as "non-essential," construction work has been permitted to continue in the majority of states. The nature of construction work makes recommended social distancing practices difficult to adhere to and it is likely homeowners are weary of the spread of COVID-19 into their homes. In mid-March, Bruce Case, president and CEO of Case Design, shared steps his remodeling company was taking to protect the health and well-being of his team and clients. Almost a month later, Case sent a letter to all homeowners communicating Case's updated response and several mandated worksite practices for Case workers. The precautions can be used as a comparison or reference for companies with existing COVID-19 response plans and business continuity plans.