Homeowners and service providers are optimistic about 2009 as survey identifies drivers behind home improvement projects. More
Baltimore embraces its eccentric side ó the quirky architecture, character, and style made famous by John Watersí movies such as Hairspray and Cry-Baby ó which serves as a unifying source of pride to the cityís 631,000 residents. More
Bowers Construction, McLean, Va., has been conducting post-job customer surveys since it was incorporated 15 years ago. Co-owner Wilma Bowers says that due to the remodeling industry's poor reputation, homeowners are predisposed to thinking they will have a terrible experience. “We want to prove them wrong,” she says. “And the only way to ensure that you have a satisfied customer is to collect data and to continually refine the customer experience.” More
After having tried many incentive programs over the years, Bob Fleming, president of Classic Remodeling & Construction, Charleston, S.C., says his company's new program “is the first one that is designed to address problem areas and distribute the bonus money fairly.” More
More contractors are hiring installers as full-time employees. As a result, "bonus" and "incentive" are taking on new meanings. More
Steven J. Koenig specializes in custom residential homes on islands along the... More
