Providence-New Bedford-Fall River, RI-MA

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Sales Lessons

Steven St. Onge returned from a year-long sailing sabbatical with his family to find that the sales department of his business was not on an even keel. More

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Scheduling Convenient Appointments

A prospect calls you and says, “I'm interested in remodeling my kitchen. When can we meet?” You suggest Tuesday at 10 a.m. They say, “I can't, I work.” More

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Cutting Through the Static

Radio marketing may take a while to work, but it can generate strong leads and build your company's brand. More

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In the News

Insurer wins Katrina case; Rhode Island toughens registration rules; Wisconsin... More

Interview: All in One

Design/build contractor Andrew DiGiammo specializes in high-end custom coastal... More

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Letting Go

Often, to succeed, you have to get out of your own way. That may be especially true when you run your own business: You can carry all the responsibilities for just so long. You know you need to shed tasks ó replacing yourself in the field, in the office, as a manager ó but a combination of fear and hubris stops you. More

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Peace of Mind

It's a fact of life that truck-and-ladder companies are going to underbid you. Their sharpest weapon is price. You can counterattack with value, a key part of which is your workers' comp and liability insurance. More

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Ante Up

Your salesperson gets to the door and no one is home. Or, worse, someone is, and that aggrieved homeowner explains that she told the canvasser she wasn't interested. More

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Cool Roof

Massachusetts roofer Jim Lydon once got a call from a client complaining that the roof Lydon had installed was "leaking like a sieve." When he arrived to inspect, Lydon found that the homeowner, hoping to save money on her fuel bill, had plugged up all the soffit vents. More

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