Many remodelers give clients some sort of holiday gift as a thank-you for business. Michael Spreckelmeier, owner of Progressive Builders, in Fort Myers, Fla., elevates this tradition to a higher level. His system builds upon company culture by having staff work together to customize gifts for clients, to personally deliver those gifts, and to set goals and build team spirit. Here's how. More
So much of our work is repeat and referral business,” says Michael Spreckelmeier, president of Progressive Builders, in Fort Myers, Fla. The importance of a first impression, then, cannot be understated. That's why the company sends out a start letter to their clients' neighbors, highlighting the changes they can expect to see in their neighborhood and providing contact information should a problem arise. More
