Though most remodeling company owners focus on skills when hiring field staff, many recognize that attitude is equally or even more important than construction skills. “A lot of this business is about attitude,” says REMODELING contributor and consultant Tim Faller of Field Training Services in Westerly, R.I. More
Jonathan Levy, owner of Builders Integrity Group in Naples, Fla., uses a digital voice recorder for three types of communication: daily personal reminders (“So much safer than driving and writing,” he says); in client meetings (“If they know you're recording them, they're going to say less and be more specific”); and with trade contractors (“It makes them hold to their commitment”). More
