Victoria Downing tells of a Michigan remodeler who didn't just write a set of core values; he refers to those values at every one of its weekly staff meetings. The result? Happy customers and a successful business. More
The remodeling economy in most of the country is sluggish and weak. Remodelers are working harder for less. Successful years are still possible, but only for those who plan carefully and work their plan. More
With construction complaints usually ranking in the top three grievances at the Better Business Bureau each year, it's nice to hold a BBB award that says your company's tops in customer service.Photo: Ron VanderKolkJoy and Kirk Morris of Morris Builders, with their Better Business Bureau Best in Customer Service award. More
