The phone stopped ringing in Tom Davison's Sonoma, Calif., office in early 2001. Not a year after Davison Remodeling celebrated its best earnings ever, the unwanted quiet set off a two-year slide that almost killed the company. More
We hired a kitchen and bath designer with 10 years of experience working in a manufacturer's showroom. Clients want better products, and there isn't enough time to do everything else and help the client make selections. More
