The steps one remodeler takes to ensure that his crews and subcontractors are safe on site. More
Jobsite recycling is an idea whose time has come. Here are some tips to help you set up your company's recycling program. More
This magazine ad campaign aims to both build brand and educate consumers about the company's range of work. More
Succession planning, a rarity in the industry just a decade or two ago, has become a serious priority for many remodelers big and small. More
Rick Hjelm of Phase II General Contractors likes to keep a tight focus on his projects ó both in geography and in targeting clients. Unlike most remodelers, he does not advertise or have a Web site because he believes that homeowners who work at finding Phase II through a friend or neighbor are better-qualified leads. More
To communicate the importance of customer service and to build a strong reputation for his staff of eight, as well as subcontractors, the president of Phase II General Contractors in Lakewood, Wash., instituted a simple reward system. More
The phones ring off the hook for about two weeks every fall at Phase II, says Rick Hjelm, president of the Lakewood, Wash., design/build company. More
This month's Reader Panel shows that remodelers are still on the on-ramp to the information superhighway. Only slightly more than half of respondents who took our e-mailed survey said their company has a Web site. More
Managing field crews requires constant monitoring of systems and training. More
The Japanese have shown me that American business doesn't have a clue about customer service. If we want continued success, we must step up to the next level and follow their example. Japanese consumers expect an incredibly high level of service, and in this competitive market, business owners sink or swim. For instance, in every large city there is a 7-Eleven type store on almost every corner. More
