Steve Klitsch, a veteran contractor, has created a series of online courses for remodelers of all skill levels. More
Get everyone on your staff ó even trade partners ó onboard to help market your company. Every client interaction counts. More
A remodeler's visit to subs and vendors leads to $130,000 worth of work. More
An increasing number of remodelers are taking on small jobs and maintenance and repair work. The challenge: how to make money doing these smaller jobs. More
Low-tech marketing keeps this small remodeling company on the right radar screens. More
While some use small jobs as a gateway to larger projects, many remodeling companies continue to focus solely on smaller jobs, and still others maintain separate small-job divisions to keep from turning over these jobs - and profits - to other remodelers or handymen. More
Unsolicited client testimonials carry a lot of weight. That's why, when Steve Klitsch, owner of Creative Concepts Remodeling, in Germantown, Md., gets one regarding one of his employees he passes it on. More
When your next big project begins, introduce yourself to the neighbors. “If you take just a few minutes to tell them what you're doing and how long it's going to take, their body language changes before your eyes,” says Steve Klitsch, who owns Creative Concepts Remodeling in Germantown, Md. More
A church isn't necessarily the first place you'd think to hold a trade show, but Steve Klitsch had faith that his idea would work. He was right. In April 2005 he established the Maintenance and Repair Conference (MARC) to bring pastors and trustees of the 74-member West District of the Baltimore-Washington Conference (Methodist) together with industry vendors. More
Cutting repair time from a couple of days to a couple of hours can mean getting to more profitable jobs faster. Steve Klitsch likes Sheetrock's Easy Sand joint compounds because they set so quickly ó from 10 minutes to a few hours, depending on the formula ó that he doesn't have to return for a second day to finish. More
