Slippage often begins for remodeling businesses when information is handed from the sales team to the production team. It can occur because the details of a project are hazy or the production team must ask clients questions that should have been answered earlier in the process.
To fight that problem, Remodelers Advantage takes a look at four roles--a therapist, a detective, a journalist, and a doctor--that sales staff members can play to help avoid the risk of slippage. Each role takes the sales rep beyond their static job description and toward a role that can help in properly executing the hand-off from sales to production.
By adapting these roles and playing the parts, the sales process becomes the catalyst for reducing slippage.
