Selling additional work can build your volume and your bottom line. But it takes a system. More
With homeowners still wielding the bulk of negotiating power, remodelers must be able to plant their feet diplomatically. More
By leveraging the day-to-day contact your production staff have with homeowners, you can build trust, improve profits, and sail through change orders. More
Clearly, change orders are a vital piece of our business model, and they don’t... More
Change orders and additional work can add volume and raise the level of customer satisfaction -- but you have to ask. More
I can't tell you how many jobs I've done where the scope and complexity increased enormously after hearing the homeowner utter this seemingly harmless phrase: "You know, we were thinking ..." A new deck can be a gateway project for customers: Once they see how awesome it is, their creative juices start flowing and you start talking about add-ons. More
In early 2007, Renewal Construction began its “Guaranteed Renovation” program, which promises clients that their project will be “substantially complete” by a specified target date, barring certain unforeseen disasters such as a hurricane or tornado. More
I don't much like allowances, which let homeowners postpone decisions that really... More
What do you do when you have a client who is draining your business as well as your mental resources? More
