Customer Satisfaction

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COVID-19 Update: 'The Theme is Relief'

While buyer activity slowed in July, the shift is more akin to a fever breaking,... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but is... More

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When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make... More

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How to Dampen the Sound of Noisy Neighbors

Testing may not be the best way to evaluate a customer's noise complaint. More

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Home Improvement Industry Ranks Second in Consumer Complaints

Consumers most frequently complain about shoddy work and the failure to start or... More

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The Importance of Setting and Communicating Your Job Schedule

It takes discipline to build and use a written schedule for each job, but the... More

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Trader Joe Was Customer-Savvy, Are You?

There's a lot to learn from how Joe Coulombe transformed his modest chain of convenience stores into a nationally-recognized grocery store brand. More

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Buildertrend: Ease of Communication During Projects Is Highly Important for Homeowners

Homeowners also rate real-time updates during projects as an important factor when... More

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Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers

A survey by Hausera also found client satisfaction is one of the most rewarding... More

IBS 2020: To Build Your Brand You Must Understand Your Customer
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IBS 2020: To Build Your Brand You Must Understand Your Customer

Answering your company’s “because” can help inform marketing initiatives and spur... More

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