Customer Satisfaction

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Guiding Your Client to Job Satisfaction

Creating the job of “customer liaison” helped one remodeling business keep clients happy from the beginning to the end of a project. Here’s how it works. More

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Delivering Exceptional Service

A Midwestern remodeler shares the customer service methods that have worked for her business to boost client satisfaction and generate referrals. More

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Strictly Business: Clients and Their Budgets

Nailing down the budget with prospective clients More

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Strictly Business: Learning To Say "No"

Turning down work without turning off prospective clients More

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Managing Client Emotions

The stress homeowners experience during a remodeling project can lead to misunderstandings, shouting matches, or worse. This successful remodeler explains how to take control of your client's emotional ups and downs. More

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Computer Solutions: Computer Proposals Make for a Good First Impression

Improving presentations with computer-generated proposals More

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Strictly Business: Defusing Client Disagreements

What to do when clients can’t agree More

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Communicating with Clients

Good communication prevents small problems from becoming major disasters, and... More

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Fifteen Rules of Remodeling

Taking care of business before, during, and after the job is the key to good referrals and repeat customers. A veteran contractor discusses fifteen ways to keep your customers happy. More

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Kitchen & Bath: Working with Showrooms

Working with showrooms More

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