Customer Satisfaction

IBS 2020: Communication, Fun, and Cohesion Create Strong Culture
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IBS 2020: Communication, Fun, and Cohesion Create Strong Culture

Strong culture creates more motivated teams, drives better customer experience,... More

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The Customer Experience: Go Above and Beyond to Give Clients Lasting Memories

You are selling an experience that ideally produces both a good product and great memories. More

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Lowe's to Increase Hiring in Anticipation of Busy Spring Season

The home-improvement retailer plans to add more than 53,000 associates across... More

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How to Protect Your Time

There is nothing wrong with setting conditions for when you will and will not... More

Manage Customer Expectations

Watch and learn how Bay Area Contracting uses video to improve the customer... More

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Modernize: Homeowners Need Help Budgeting and Rely Heavily on Online Research

Modernize's quarterly study also revealed the likely reasons homeowners would not... More

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J.D. Power: Product Messaging and Customer Service Key for Window and Patio Door Brands

While visual differentiation can by difficult, value-added experiences in the... More

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Remodelers Rank Second in Consumer Complaints for Second Consecutive Year

Consumers most frequently complain about shoddy work and the failure to start or... More

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A Great Service Experience Creates Cherished Memories

Give your clients good stories and good memories and they'll love you forever. More

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