Customer Satisfaction

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Legal Column: Shaping the Customer's Expectations

Customer expectations vs. reality More

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Business Forum: Well Begun Is Half Done

Getting a good start More

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Business Forum: Getting Customer Feedback

Customer questionnaire More

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Business Forum: Get It Straight Before You Start
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Business Forum: Service Manuals Make a Good Impression
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Managing for Quality Control

A Santa Fe builder explains how quality control is the result of close site supervision and good communication between client, builder, and subs. More

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Business Forum: Taking the Sting Out of Remodeling
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High-End Remodeling: Building on Customer Satisfaction

Remodeling veteran Deva Rajan tells how his business has succeeded through careful management of customer concerns. More

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Kitchen and Bath: Getting Choosy About Your Customers
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In Business: Pre-Construction Conferences

Meet before you remodel. More

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