Although most of my columns are
about kitchen and bath design, materials,
products, and methods, a great
deal of my time is spent on the business
side. Some of what I have stumbled
upon gives me an advantage
with clients, and much more control
over what my company does and how
profitable it is. (I'd like to say that
I'm firmly in control all the time, but
I'm not sure that's possible in this
business.)
One of the most significant business
decisions I have made was to computerize.
In general, information is available
more quickly, in more detail, and
in a form I can easily use for analysis.
And if you choose wisely, the payback
shouldn't be too