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Half of my company's kitchen and bath projects have no architect, so in addition to drawing up the plans we're responsible for developing the full set of job specifications with the customer. Over the years we've found that at the first meeting, customers usually have only a vague idea of what they want. Getting to the stage where we have enough information to make a solid job proposal used to take several meetings and numerous hours of unpaid work — which all too often only served to set up the next bidder with all the completed groundwork. To spare myself this grief, I developed a low-cost way to reduce the time spent working up K&B bids.