When conflicts between builders
and their customers occur, the
source of the problem usually turns
out to be poor communication.
Builders must make sure that good
information is available and bring it
to their customer's attention.
The best way to handle a large
volume of complex information is to
provide it in written form. A wellorganized
guides the customer through contract
negotiations and construction,
helps to orient them when they
move in, and clarifies the warranty.
And a homeowner manual serves as
a resource while the customer lives
in the home, providing a convenient
record of important information
that can be passed along easily
to subsequent owners.
Setting The Stage
The overall objective of a homeowner
manual is to make clear