It's typical to start each new year with a pledge to avoid all the things we did wrong last year, and to make a list of the many new ideas we've come across that we'd like to try out in the months ahead—ideas that could help us do a better job and maybe even bring in some more money. Avoiding past mistakes is a noble objective—we all want to do that! The trouble is that in our business the potential for errors is so great that it's difficult to keep track of them. So if any resolution that purports to reduce errors in our work is to have any teeth, there needs to be
