Something as simple as a low-tech note can often save a lot of trouble. To communicate with busy clients, Bob Fleming of Classic Remodeling & Construction in Charleston, S.C., uses a project log, a standard ring binder kept on site that includes a daily log. Completed each day by the lead carpenter, it includes weather conditions that may have hindered progress, who was on site doing what, information on scheduling upcoming work, an area for notes to the client, and a separate area for notes from the client. “The log has decreased client frustration and concerns immeasurably,” says Fleming.
