As of last February, you can post a technical question about any of Werner’s ladders, fall-protection equipment, or other products at or at certain retail websites such as Werner says it will post the answer within 48 hours. Besides getting your own question answered, you can view any of the other posted questions and answers, which can be far more useful than the typical FAQ. To date, Werner says it has already answered more than 1,000 questions with an average response time of less than 24 hours.