In my day-to-day job as a construction
business consultant, I get to see
as many as 100 companies each year
at pointblank range. I see their financial
statements, their lead sheets, and
their standard office forms, and I get
to spend time one-on-one with the
company owners. There are more similarities
between companies than differences,
yet some of them are very
successful, while others are struggling.
After taking time to step back and
study this phenomenon, I have found
one main factor that accounts for this
disparity: Communication. The better
a company is doing, the clearer the
communication within that company.
Usually, I first encounter communication
problems in companies with
owners who do most of the selling
and estimating. Typically,