A missed appointment, cash flow
snags, a small job that is inadvertently
overlooked, a window that never
got ordered — it's hard to avoid these
kinds of problems when you're operating
a small business. If you wear all the
hats in your company — estimator,
mechanic, and office manager — it's a
challenge to keep a firm grip on day-today
operations.
Whenever I develop a system to organize
my business, I follow three rules:
Keep it simple, keep it concise, and keep
it in view. For me, the one tool that
serves all three of these goals is a colorcoded
dry-erase board. On it I list all of
the information necessary to operate
my business, including job