We all know the old saying, "Good help is hard to find," but
keeping top-notch employees can be even harder. Offers from
competitors, the thought of going into business for themselves,
and a host of other options are a constant temptation to even
the most loyal employees. Larger companies counter with
benefits like health insurance, retirement accounts, stock
options, and performance bonuses, but these may be too
expensive for a small business.
Fortunately, I've found three other ways to retain key
employees that just about any company can use. There's no magic
formula, however: Unless you genuinely care about your
employees, none of the following suggestions will have much
The work of one of our lead carpenters is so exemplary that
customers go out of their way to tell us. One customer called
him "an artist of woodwork"; another said he was "the god of
carpentry"; We call him George.
When we hear a good report about George from a customer, we
make sure to tell him. Regardless of how many times I have
said, "Hey, George, looks like you’ve gained another
fan," he has yet to tire of hearing it.
We also tell George and other members of the crew what we
think of their work. Some contractors worry that if you praise
employees too often, they'll want more money, but we haven't
found this to be true. Then again, we pay on the high side, and
we let them know that, too.
We also refrain from screaming and yelling. If someone's work
needs to be done over or changed, I figure I don't need to
blast them out. Having to do the work over is punishment
When critiquing the crew's work, I try to start and finish
on a positive note. Even when there is a glaring mistake, I
first point out something that they did well, then I give them
the bad news. After discussing the problem and how to correct
it, I come back to what they did well. Ending on a positive
note keeps morale up, which makes for a more productive
Taking an employee's advice is one of the best —
and most difficult — ways to show respect. When I
figure a job, for example, I typically believe that I have
determined the most efficient way of doing the work. Sometimes
an employee will suggest a different way and, although it's
tough for me to admit, it is a better way. (Sometimes it's not
— that's the part I like.) If you're not taking
employee ideas seriously, you may be missing out on something
that could benefit your business. Whether or not you go with
the suggestion, however, is not as important to the employee as
the fact that you truly considered it.
Every job requires material and labor, and both contribute to
the quality and reputation we are seeking. Since we pay a
premium for materials to get the best quality, why should we
expect to pay any less for the labor? Of course, just paying
more does not guarantee you will get better quality, but paying
less almost always guarantees you will get lower quality.
We pay on the high side of competitive wages. We also pay a
Christmas bonus based on a percentage of weekly pay. But we
compensate employees in other ways, too.
In addition to paid vacations (one week after the first
year, two weeks after the second year), we occasionally tell
employees that as soon as we finish a particular task, they can
take the rest of the day off with pay. It may be that we've
been pushing hard to meet a deadline, or we've been doing a
particularly unpleasant job, such as crawlspace work. Employees
usually appreciate the gesture, even if it turns out they knock
off just an hour early.
Another way we compensate employees is to split the
difference between my estimate and what the job actually cost.
For example, if I figured a job to take 10 hours and it takes
only 6, we might split the savings with whoever worked that
Social compensation. We
schedule three employee events throughout the year: a
"pig-pickin" (an outdoor barbecue of roast pork, for readers
north of the Mason-Dixon line), a weekend fishing trip, and
We invite our employees and their entire families to the
cookout. One of our guys usually volunteers to cook and share
his special barbecue sauce. (You probably guessed that the "god
of carpentry" is also a master at preparing barbecued pig.)
Our annual fishing trip consists of a weekend in the Outer
Banks of North Carolina. The cost is reasonable because we go
in October, which is the off season. So far, no one's spouse
has complained about not going with us, probably because we
stay in fishing cabins, not the Hilton. Everybody comes back
from this trip physically tired, but mentally refreshed.
Christmas dinner is for employees and their spouses. We
usually hold it at one of the nicer local restaurants. It's
another break in the schedule and no one has to do anything but
come and enjoy.
All three of these events cost about the same, and we
consider them well worth the money in boosting morale. And it
gives us a chance to get to know each other outside our work
Allowing employees time off for personal tasks is sometimes
the most important thing you can do. It lets them know you
understand that working is part of their life, not their whole
life (a news flash for some of us). Granting personal time off
for a doctor or dentist appointment costs us almost nothing,
but it means a lot to our crew. We stay flexible and so far,
none of our employees has abused this benefit.
actually encourage moonlighting, as long as it is not done to
the point of exhaustion and doesn't affect job performance. We
even allow employees to borrow company tools for a weekend job,
provided they ask first. We haven't yet run into trouble with
this arrangement; in fact, it's been beneficial. Our clients
appreciate being able to hire one of the crew for a job
that’s too small for us to do as efficiently as one of
the guys working on his own. Of course, I might feel
differently if we were not as busy as we are, or if an employee
left our company and took some customers with him.
Good help is hard to find. But even if you don't have the
"god of carpentry" working for you, you can still treat
employees with the respect they deserve. You'll find it will
help them to take pride in a job well done. Isn’t that
what we are all looking for?
Howard Ferree is co-owner of Halco Construction Inc.,
licensed general contractors specializing in remodeling,
additions, and repairs in Greenville, N.C.