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When I started my remodeling business, I found myself trying to sway clients toward my ideas rather than providing information to help them make their own decisions. I have since changed my ways. These days, I think of myself as more of an adviser than an advocate, and I believe this has helped limit my responsibility when things don't go as expected (always a good thing in this business). So, when a past client asked whether he should salvage an existing garage or tear it down and rebuild, I provided an estimate to do both, gave my opinion, and waited...

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