It's typical to start each new year with a pledge
to avoid all the things we did wrong last year,
and to make a list of the many new ideas we've
come across that we'd like to try out in the
months ahead—ideas that could help us do a
better job and maybe even bring in some more
money.
Avoiding past mistakes is a noble
objective—we all want to do that! The trouble
is that in our business the potential for errors
is so great that it's difficult to keep track of
them.
So if any resolution that purports to reduce
errors in our work is to have any teeth, there
needs to be