Like most remodelers, we're always
looking for ways to improve service
for our customers, especially after
our work is completed. We want our
customers to feel free to call us if
they have any questions or problems
with our work. We also want to
maintain our reputation with them
since they are a good source of referrals.
With annual sales of about
$600,000 and seven employees
(including ourselves), our company
is not large enough to have a customer
service crew. Although we
would like to personally call all our
past clients to find out how our
work is holding up, we don't have
the time. Instead, about two years
ago, we created a warranty and service
manual that encourages