Customer Satisfaction

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Builder Round Table: Conflict Resolution

Jake, Jackson, Shane and Luke tell us how they've learned to avoid major conflicts... More

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Build Round Table: Conflict Resolution

In this week’s UBIP, Jake Bruton is joined by a small group of builders to discuss conflict resolution. Follow along as Jackson Andrews, Luke Mann, and Shane... More

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How to Successfully Close-out a Remodeling Job

Veteran remodeler Paul Winans explains how to successfully close out a remodeling... More

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What Happens After the Work is Completed?

Why it pays to be clear about what your client can expect after the work is done... More

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Should You Consider Switching to Cost-Plus Pricing?

Since overhauling his business agreements, Jon Beer earns a profit and covers... More

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Building a Resilient Farmhouse

In the wake of Texas power failures, one builder moves away from electrification... More

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COVID-19 Update: 'The Theme is Relief'

While buyer activity slowed in July, the shift is more akin to a fever breaking,... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but... More

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When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make... More

Manage Customer Expectations

Watch and learn how Bay Area Contracting uses video to improve the customer... More

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