Customer Satisfaction

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Setting Client Expectations

An unhappy client is one who expected something you didn't deliver. More

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Three Ways Pros Can Boost Efficiency in their Business

Homeowner insights show communication, partnership and technology are keys to... More

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Builder Round Table: Conflict Resolution

Jake, Jackson, Shane and Luke tell us how they've learned to avoid major conflicts... More

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Build Round Table: Conflict Resolution

In this week’s UBIP, Jake Bruton is joined by a small group of builders to discuss conflict resolution. Follow along as Jackson Andrews, Luke Mann, and Shane... More

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How to Successfully Close-Out a Remodeling Job

Veteran remodeler Paul Winans explains how to successfully close out a remodeling... More

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Being Exceptional in a Distrustful World

Why it pays to be clear about what your client can expect after the work is done... More

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Why I Switched to Cost-Plus

Since overhauling his business agreements, Jon Beer earns a profit and covers... More

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Building a Resilient Farmhouse

In the wake of Texas power failures, one builder moves away from electrification... More

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COVID-19 Update: 'The Theme is Relief'

While buyer activity slowed in July, the shift is more akin to a fever breaking,... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but is... More

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