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Good contract documents are the key to customer relationship. There is little question that the more complete the documents, the smoother the relationship. The whole issue could be summed up in just one word....communication. The document package would normally consist of a purchase and sales agreement, or a contract, drawn subject to blueprints and specifications. A purchase and sales agreement would be used if title to the property was to be eventually transferred, as when the work is done on the builder's lot; a contract, when it is done on the customer's land—or property, such as in rehab. Whether an agreement or contract, it would outline the terms of the arrangement, including the duties and responsibilities of the respective parties, completion dates,