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"You can buy a man's time; you can buy his physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour. But you cannot buy enthusiasm...you cannot buy initiative...you cannot buy loyalty... you cannot buy the devotion of hearts, minds or souls. You must earn these." - Clarence Francis Those of us who run small businesses are faced with many challenges, including competition, client satisfaction, scheduling, and other problems. But the biggest challenge facing all of us is managing and motivating our employees. When referring to their employees, it is common to hear managers and business owners say that "no one cares; there's no one who wants to work anymore." From